Q.: Why is the firm conducting this recall?
A.: We are conducting this recall to keep our customer's safe and prevent injuries by removing the potentially problem product.
Q.: How can I tell if my Hoverboard is affected by the recall?
A.: If you bought your hoverboard form Salvage World LLC from August 2016 to April 2017 and it is a Smart Balance Wheel.
Q.: How can I take advantage of the recall?
A.: Call our toll free number 1-888-726-9603 for more details.
1.: Call our toll free number to provide product and contact information;
2.: Bring your Smart Balance Wheel hoverboard to Salvage World LLC at 1309 west pine street in Hattiesburg.
4.: After receiving the product and verifying again that this is our product we will issue store credit.
Q.: What is the problem with my Smart Balance Wheel Hoverboard?
A.: The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of smoking, catching fire and/or exploding.
Q.: My Smart Balance Wheel Hoverboard appears to be operating okay. Can I continue to use it?
A.: No. Even though your product appears to be safe, we are asking all customers to immediately stop using the product and participate in the recall by returning the product to us for store credit.
Q.: I no longer have the receipt for my Smart Balance Wheel Hoverboad. Can I still get store credit?
A.: Yes. You can still get store credit without a receipt.
Q.: Can I repair the product myself?
A.: No. We urge you not to attempt to repair the product yourself. Please return it to us immediately for a replacement.
Q:Has Salvage World ever imported hoverboards?
A: No, Salvage World has never been an importer of hoverboards.